FAQS

• Small, nimble, and ready to jump into large or late projects 
• Focus on USA / Pacific NW cultures and systems
• Custom solutions backed by marketplace data
• Cross-sector experience that opens doors for collaboration and partnerships 
• Experts at breaking down complex concepts into plain language
• Candid yet diplomatic when dealing with conflict

Most of our clients are USA-facing businesses, governments, municipalities, and nonprofits. They are:

- Executive directors and boards

- Small business owners

- Corporate executives and teams

- Government agency managers

- Prime contractors and consultants

- Members of professional organizations

ORGANIZATIONAL / TEAM

• Improve productivity, team cohesion, or service delivery
• Reduce conflict through understanding yourself and others
• Attract and retain talented people, customers, funders, or citizens

EXECUTIVE / OWNER 

• Worry less about saying or doing "the wrong thing"
• Avoid or resolve common communication mishaps
• Feel more confident and comfortable leading your organization

Most of our projects are completed in a few months. Since we often develop custom solutions the timeline can vary. Start with a call/text to Lee Mozena to learn more, at 206.368.9608.

Yes! If you want more privacy or a different pace ask Lee about COACHING options, with her and/or Zena Associates Ron Higgs and Tom Rosenak. 

Clients rely on Lee's synergist and persuader skills to navigate complex communication tasks and thorny conflicts. She uses practical TOOLS to help people understand themselves and others better, so they can work together more easily. 

In addition to degrees in journalism and sociology, she's certified in training, facilitation, and leadership. See her credentials below. Lee's communication portfolio includes most forms of business writing (ad copy, grants, marketing collateral, reports, audits, etc.), and supporting research. 

Find our NAICS and Commodity Codes at GOVERNMENT READY.

There's a big difference between personal and organizational communication. Everyone uses the first but only leaders, mangers, and supervisors need to develop the second. This requires different information, and usually includes cultural knowledge, to be effective in today's workplace. Closing this gap is our expertise.

Maybe. We start every project asking what you already know and look for gaps to fill. 

If you want more information about different cultural groups in your organization or target market, we provide it. Our core inclusion topics are culture and faith/religion. 

Yes and no. DEI has gotten a bad rap because it's been vaguely defined within the industry and is poorly understood by the public. DEI is not affirmative action. It's about reaching the most people. Diversity is a reality, not a bad word. Inclusion is any effort you make to get people to work for you, work together better, or buy what you sell. You may or may not have equity- which simply means fair access- as a goal. 

Founder/owner Lee Mozena is not, our co-trainers often are. American Muslim and Arab are just two of many community groups we've worked with. ​Clients say the tools and information we share helps them improve outreach results. 

We do offer inclusion training and presentations on Culture & Religion workshops and presentations that will answer many of your questions about Islam.